Key Takeaways

• Clear, practical approaches to sustainability that can be applied across events, operations, and partnerships.
• Concrete ways to integrate DEI into planning, staffing, programme design, and on-site delivery.
• How to design legacy initiatives that benefit host cities, communities, and associations long after the event ends.
• Examples of what “good legacy” looks like in today’s global meetings landscape.
• A better understanding of how impact and legacy strengthen bids, stakeholder trust, and long-term client relationships.
• Tools for evaluating and measuring impact, so legacy becomes intentional rather than accidental.
• A practical starting checklist to help PCOs embed sustainability, inclusivity, and positive impact into their everyday work.

Key Takeaways

• Simple, realistic strategies to protect mental health during high-pressure periods.
• A personal toolkit for managing stress, maintaining balance, and restoring clarity.
• Practical approaches to preventing burnout, including boundary-setting and recovery practices.
• Ways to recognise early warning signs in yourself and in others.
• Techniques for staying grounded when uncertainty or workload intensifies.
• Ideas for creating a healthier leadership routine, combining reflection, rest, and renewal.
• Awareness of how personal well-being strengthens leadership effectiveness and team culture.

Key Takeaways

• A clear, forward-looking value proposition that expresses what makes a PCO indispensable.
• Practical storytelling tools to communicate value in ways that are concise, compelling, and client-relevant.
• Messaging frameworks that can be adapted for associations, corporates, destinations, and partners.
• Examples of what resonates with clients and what doesn’t in pitches and conversations.
• Strategies for differentiating your services in a crowded, competitive landscape.
• Guidance on using evidence, outcomes, and real stories to build credibility and trust.
• Confidence in telling your PCO story with clarity, purpose, and consistency.

Key Takeaways

• A clearer view of how client needs are evolving, from strategy and data to engagement, tech, sustainability, and year-round support.
• Insights into the new skills and services PCOs will need to remain relevant and competitive.
• A practical understanding of where PCOs can add the strongest value as associations and corporations rethink their models.
• Discussion-led ideas on adapting workflows, structures, and mindset to meet future expectations.
• Awareness of new partnership models between PCOs, clients, suppliers, and destinations.
• A draft action list to help each participant prepare their organisation for the next phase of client demand.
• A shared vision of what the PCO role may look like over the next 3–5 years.

Key Takeaways

• A clear view of the current AI tools your peers are using and how they’re applying them day-to-day.
• Real examples of innovation: what has worked, what hasn’t, and why.
• An understanding of how emerging technologies (AI, automation, robotics, medical tech) could reshape the meetings and events landscape.
• Practical ideas for staying ahead of client needs through agility, creativity, and smarter storytelling.
• Insights into how to evaluate new technologies without being overwhelmed by hype.
• A stronger sense of how innovation can future-proof your organisation, team, and service offering.

Key Takeaways

Participants will leave with:

• Practical strategies for building high-performing, resilient teams.
• Clear tools for motivating staff and strengthening collaboration across roles.
• Ways to create a culture that supports trust, accountability, and psychological safety.
• Approaches for identifying external allies: clients, suppliers, and partners who can help the organisation navigate complexity.
• An understanding of essential interpersonal skills that drive teamwork and strong relationships.
• Actionable ideas leaders can apply immediately to empower their teams and reinforce a thriving workplace culture.

Key Takeaways

• A simple overview of the main succession routes, including MBOs, family succession, mergers, sales, and private equity.
• Clarity on the pros and cons of each option and what they mean for leadership continuity and company culture.
• A better understanding of timing, readiness, and the signals that indicate when to start planning.
• Insights from real experiences shared by peers, what worked, what didn’t, and what they would do differently.
• Guidance on how to align succession decisions with long-term vision, stakeholder expectations, and personal goals.
• Awareness of common pitfalls and how to avoid them when choosing a path forward.
• Confidence to begin shaping a realistic plan that protects the business, the team, and the legacy you want to build.

Key Takeaways

• A clearer understanding of the real challenges leaders face during periods of uncertainty and rapid change.
• Practical tools for staying resilient, including how to manage pressure, maintain perspective, and stay grounded.
• Simple strategies to lead with purpose, keeping teams aligned even when direction shifts.
• Techniques for communicating clearly during change so teams feel informed, supported, and focused.
• Ways to build adaptability, both personally and within the organisation, to respond quickly without losing stability.
• A stronger sense of your own “inner compass” how to make calm, confident decisions when the path ahead is unclear.
• Guidance on keeping long-term vision intact, ensuring continuity while navigating immediate challenges.